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January 7, 2018

xfinity: "We've increased your internet speed for no extra cost*"

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  3. xfinity: "We've increased your internet speed for no extra cost*"
Muffinz0rz 2 days ago#1
*denotes a lie

TnXLp5Q

4oWEsOW

VbvQY7L

Image 1: Email from this morning saying I got increased speeds for no additional charge.

Image 2: Example of last month's bill at $50.74. 

Image 3: Next bill due costs $60.74.

Pieces of shit
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
They didn't do that for me.
Cookie Bag 2 days ago#3
Well, you have proof, time to do something about it i guess.
They probably will claim the price increase is from fees and taxes that the government is not actually collecting from you but allows them to pay themselves back for having to pay to the government.
chill02 to me: you are beautiful
(edited 2 days ago)reportquote
Ex-Kefiroth 2 days ago#5
9% increase in internet speed

20% increase in internet bill.
sharp.
distance.
That's why when they call with that offer I always tell them to fuck off
Axiom 2 days ago#7
It begins
GOOMFalse 2 days ago#8
First month of new speed free

New rate next billing cycle

Worship the telecom cock
I'm your huckleberry.
Paragon21XX 2 days ago#9
Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.
Hmm...
Solid Sonic 2 days ago#10
Ah Comcast. Always fighting the good fight...for yourselves.
The only game reviewers who can be trusted are those who publish in Latin or Swahili.
Were_Wyrm  awake to mic2 days ago#11
There you go now that NN is gone you got faster internet!
I was a God, Valeria. I found it...beneath me. - Dr. Doom
http://i.imgur.com/9gYddqW.jpg
(edited 2 days ago)reportquote
Muffinz0rz 2 days ago#12
Paragon21XX posted...
Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
Muffinz0rz posted...
Paragon21XX posted...
Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage

Because free market man. Republicans said this wouldn’t happen.
MrDrMan 2 days ago#14
Muffinz0rz posted...
Paragon21XX posted...
Exactly $10 price increase? Read your bill and make sure they didn't add a line item to the bill that wasn't there before.

I did. Nothing new.

How is this topic not generating more outrage


Because you have everything you need to correct the issue. Go to xfinity with the evidence and I guarantee this gets fixed.
Pimpin aint easy
Chiefs/Royals/Lakers 2015/2016 champs baby
(edited 2 days ago)reportquote
Axiom 2 days ago#15
MrDrMan posted...
Muffinz0rz posted...
Paragon21XX posted...
 show hidden quote(s)

I did. Nothing new.

How is this topic not generating more outrage


Because you have everything you need to correct the issue. Go to xfinity with the evidence and I guarantee this gets fixed.

xfinity when he goes to complain

P436qGe
They like to fuck with you. I never get warnings about price increases.

I started off at $50/mo for one year, the next year it went up to $65, 6 months after it was $75, and then at the two year mark it was $230. I cancelled immediately. It solely for internet too. 150mbps or some jank.
"All I have is my balls and my word, and I don't break them for anyone!"-Tony Montana
Master_Bass 2 days ago#17
Yeah, I read on reddit they started doing that to people a few weeks ago. I really hate Comcast.
Many Bothans died to bring you this post.
Solid Sonic 2 days ago#18
Master_Bass posted...
Yeah, I read on reddit they started doing that to people a few weeks ago. I really hate Comcast.

I wish more people did.

Though they were the first multiple-time winner of The Consummerist’s Worst Company in America.
The only game reviewers who can be trusted are those who publish in Latin or Swahili.
Siaperaz 2 days ago#19
I am here to bet that TC is hiding something.
GO KNICKS!!!
DemonBuffet 2 days ago#20
This is why Comcast and ATT should be heavily fined for bullying smaller internet companies. 
They should not be the only 2 ISP in most places.
Trololol
Muffinz0rz 2 days ago#21
Dude I'm not racist or anything but is there a law that every customer service helper speak with a thick Indian accent?
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
Muffinz0rz posted...
Dude I'm not racist or anything but is there a law that every customer service helper speak with a thick Indian accent?


The call center is most likely in India
I could see you, but I couldn't hear you You were holding your hat in the breeze Turning away from me In this moment you were stolen...
(edited 2 days ago)reportquote
I have cable vision/optimum and while they're also trash, they wouldn't do that to me
Axiom 2 days ago#24
Muffinz0rz posted...
Dude I'm not racist or anything but is there a law that every customer service helper speak with a thick Indian accent?

Outsourcing is cheaper. That indian guy is talking to you straight from India
Scumdrop 1 day ago#25
back in my day people would gather evidence like this to fix the issue, not whine about it on gamefaqs or reddit. 
i say reddit because this happened there like two weeks ago, the dude took the information to them and they corrected it. it's sly as fuck, absolutely, but that isn't exactly breaking news for murican ISPs.
(edited 1 day ago)reportquote
DeanAuryn 1 day ago#26
I pay £30 a month ($68) for all day calls to landlines and mobiles, and 80 Mbs internet with unlimited browsing. I thought I was getting ripped off but jeez the prices in America are ridiculous.
I love beautiful women.
Scumdrop posted...
back in my day people would gather evidence like this to fix the issue, not whine about it on gamefaqs or reddit. 
i say reddit because this happened there like two weeks ago, the dude took the information to them and they corrected it. it's sly as fuck, absolutely, but that isn't exactly breaking news for murican ISPs.


.....TC already gathered the evidence
Muffinz0rz 1 day ago#28
Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.

7A0obKC

What a crock. How is this shit legal????? I was literally lied to.

inb4ComcastReservesTheRightToChangeAnythingWeFeelLikeAndYouSignedOffOnThat
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
MrDrMan 1 day ago#29
Muffinz0rz posted...
Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.

7A0obKC

What a crock. How is this shit legal????? I was literally lied to.

inb4ComcastReservesTheRightToChangeAnythingWeFeelLikeAndYouSignedOffOnThat


Supervisor my guy. Call back and immediately ask for a supervisor. They will make sure it gets fixed simply because they don’t want to deal with you. Their goal is to keep falls short as possible so they will give you what you want I’d wager.
Pimpin aint easy
Chiefs/Royals/Lakers 2015/2016 champs baby
Why are you being charged a broadcast TV fee?
"All I have is my balls and my word, and I don't break them for anyone!"-Tony Montana
Muffinz0rz 1 day ago#31
Unsugarized_Foo posted...
Why are you being charged a broadcast TV fee?

I'm not, that's not my current plan. That's the plan she wanted me to sign up for. My current plan is just internet for $50/mo (now $60/mo, I guess)
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
Ex-Kefiroth posted...
9% increase in internet speed

20% increase in internet bill.

i can smell the swamp draining
ISPs and phone companies tend to do outright illegal shit.

Like how Verizon said they would throw in an extra wireless speaker if my dad bought one, and on his bill he had an unexplained charge that amounted to the exact price of a second speaker.

Apparently Verizon employees are straight up told to do stuff like this.
SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SlG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SIG SlG
https://www.nbcchicago.com/news/national-international/Cable-Bills-Are-Rising-Again-What-You-Can-Do-468115773.html
I could see you, but I couldn't hear you You were holding your hat in the breeze Turning away from me In this moment you were stolen...
Muffinz0rz posted...
Unsugarized_Foo posted...
Why are you being charged a broadcast TV fee?

I'm not, that's not my current plan. That's the plan she wanted me to sign up for. My current plan is just internet for $50/mo (now $60/mo, I guess)


O, well if you can find a modem, thats not too bad. I got mine second hand for $20
"All I have is my balls and my word, and I don't break them for anyone!"-Tony Montana
sktgamer_13dude posted...
Muffinz0rz posted...
Paragon21XX posted...
 show hidden quote(s)

I did. Nothing new.

How is this topic not generating more outrage

Because free market man. Republicans said this wouldn’t happen.


Literally happens all the time. Cry more
Waaaah.
MrDrMan 1 day ago#37
weapon_d00d816 posted...
ISPs and phone companies tend to do outright illegal shit.

Like how Verizon said they would throw in an extra wireless speaker if my dad bought one, and on his bill he had an unexplained charge that amounted to the exact price of a second speaker.

Apparently Verizon employees are straight up told to do stuff like this.


This. I worked at Sprint and we are told to do this. The goal is to do it in a way people don’t realize it isn’t free.

For example let’s say you come in looking at possibly changing plans. There are a bunch of old plans that are way more expensive than new ones. The new plans are flexible and you can choose based on how much data you need which can dramatically lower a bill possibly. 

We also had the power to do installment billing or spread costs of accessories into 12 payments on bills. Basically people would put you on a cheaper plan then bundle in those installment payments so the bill is almost the same.

What people don’t understand is cellular retail employees are not your friend whatsoever. Our bosses preached to us it’s not our job to lower someone’s bill. It’s our job to give them a better “value” at this price AKA more shit they don’t need. Our quotas were based on selling lines of service and accessories and shit got REALLY grimy. 

I had to get out. It’s a shady and very deceptive industry.
Pimpin aint easy
Chiefs/Royals/Lakers 2015/2016 champs baby
Ricemills 1 day ago#38
so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?
You have the right to remain silent, anything you post will be misquoted, then used against you.
Thrillwell 1 day ago#39
Dunno man, got the same email today, but my speed went from 100mbps to 150mbps and after reboot I'm getting 180 lol

My bill is the same, no increase.
I have to return some video tapes.
epik_fail1 1 day ago#40
Ricemills posted...
so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?


wtf? Their was people supporting that?
Losing an argument? Ends it with but...but...Hillary and her emails!
Ricemills 1 day ago#41
epik_fail1 posted...
Ricemills posted...
so the Net Neutrality not a boogeyman after all.
where's the people who supported it's repeal now?


wtf? Their was people supporting that?


are you absent from CE during the last 2 months or what?
You have the right to remain silent, anything you post will be misquoted, then used against you.
Thrillwell 1 day ago#42
WvbDuKd
I have to return some video tapes.
(edited 1 day ago)reportquote
Thrillwell 1 day ago#43
Last payment: 12/04 $151.66
Next scheduled payment: 01/08 $151.66

From my bank site, same same.
I have to return some video tapes.
epik_fail1 1 day ago#44
Ricemills posted...
epik_fail1 posted...
Ricemills posted...
 show hidden quote(s)


wtf? Their was people supporting that?


are you absent from CE during the last 2 months or what?


kind of. I quickly looked at the board once in a while, but now I have a good job, so I am more busy.
Losing an argument? Ends it with but...but...Hillary and her emails!
watch tc complain and not do anything about it lol
My waifus Caulifla, Kale and Kefla from Dragon Ball Super and I drawn by da GOAT @MoistenedYouth: https://imgur.com/a/TYhlg
epik_fail1 1 day ago#46
Scotty_Rogers posted...
watch tc complain and not do anything about it lol


Voting for a non-Trump person is probably the best he can do.

Trying to call the company too.
Losing an argument? Ends it with but...but...Hillary and her emails!
Muffinz0rz posted...
Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.


Okay, so you tell her no to that and say you just want the erroneous billing for your current plan fixed. Did you do that? You should be able to get the price back to what you were paying before.
- The Admiral
Muffinz0rz 1 day ago#48
Scotty_Rogers posted...
watch tc complain and not do anything about it lol

You obviously didn't read the topic because I did do something about it.

The Admiral posted...
Muffinz0rz posted...
Got off the phone with customer service. She tried to sell me a fucking different plan with TV in it (which I obviously had zero interest in) that actually would've increased my monthly.


Okay, so you tell her no to that and say you just want the erroneous billing for your current plan fixed. Did you do that? You should be able to get the price back to what you were paying before.

I did. She wouldn't lower the price. Claimed she didn't have the authority to do so. Said it went up because of how service charges increase over time or some corporate bullshit that I could barely understand because call centers in India.

I'm calling back now because I just found this:

iakerR7

Funny how she didn't tell me the plan on the left existed. Same speed, but lmao that puts me at the same price I was at before (add $10/mo for the modem rental to put it at 49.99, then tax should put me well below $60+/mo that they want me to pay now, or that the one from yesterday (the plan on the right) wanted me to change to.
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
VoightKent 1 day ago#49
Muffinz0rz posted...


what's ur internet speed? I have 60 mbps but have to pay 65 bucks
(edited 1 day ago)reportquote
Muffinz0rz 1 day ago#50
VoightKent posted...
Muffinz0rz posted...

what's ur internet speed? I have 60 mbps but have to pay 65 bucks

Just got bumped from 55 to 60.

But yeah I just got it fixed. Called again today and spoke with someone with a much easier accent to understand. He transferred me to the "loyalty" department (?) and spoke with someone who got me back down to my normal rate.
Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
FantaCE Football Squad: ELIMINATED.
  1. Boards
  2. Current Events
  3. xfinity: "We've increased your internet speed for no extra cost*"
    1. Boards
    2. Current Events
    3. xfinity: "We've increased your internet speed for no extra cost*"
    CensorErik 1 day ago#51
    Muffinz0rz posted...
    VoightKent posted...
    Muffinz0rz posted...

    what's ur internet speed? I have 60 mbps but have to pay 65 bucks

    Just got bumped from 55 to 60.

    But yeah I just got it fixed. Called again today and spoke with someone with a much easier accent to understand. He transferred me to the "loyalty" department (?) and spoke with someone who got me back down to my normal rate.

    *awaits 'loyalty club' entry fee of $10 /month*
    Truth is like a rotten tooth, you gotta spit it out.
    LA Rams 11-5, Carolina Panthers 11-5
    Banjo2553 1 day ago#52
    Fuck Comcast, they try to charge me for modem rental every year when I bought my own. If I had options I'd switch.
    Muffinz0rz 1 day ago#53
    CensorErik posted...
    Muffinz0rz posted...
    VoightKent posted...
     show hidden quote(s)

    Just got bumped from 55 to 60.

    But yeah I just got it fixed. Called again today and spoke with someone with a much easier accent to understand. He transferred me to the "loyalty" department (?) and spoke with someone who got me back down to my normal rate.

    *awaits 'loyalty club' entry fee of $10 /month*

    Lol

    She said it might not reflect on my upcoming bill though so if I end up paying 60 this month, I will get a "service credit" of $10 on my following bill, which is annoying because hey now that's another thing I have to look out for and call back if it's not there
    Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
    FantaCE Football Squad: ELIMINATED.
    inTaCtfuL 17 hours ago#54
    I hope they don't do this shit to me.

    Spectrum was sending out flyers here about how they're gonna double our speeds from 100 to 200 for no extra cost. This was around the 28th of December, still haven't gotten the new bill. will get it in about a week.

    I pay around 118 a month for internet/phone/tv
    i7-3970X Extreme ~ Asus Rampage IV Extreme ~ 32 GB DDR3-2133 ~ 10 TB 7200RPM ~ 500 GB SSD ~ 690 x2 ~ 1200 W PSU Gold ~
    Medussa 17 hours ago#55
    Banjo2553 posted...
    Fuck Comcast, they try to charge me for modem rental every year when I bought my own. If I had options I'd switch.


    the first time I installed Comcast, I was told the fee for using my own modem was essentially the same as their rental charge.

    the second time I installed Comcast, I was flat out told I wasn't allowed to use my own at all, and they still charged the rental fee.
    Boom! That's right, this is all happening! You cannot change the channel now!
    Act now! Venchmen are standing by for your orders!
    Prestoff 17 hours ago#56
    Dayum some of you guys are getting better deals than me. My internet speed is 20mbps from Time Warner Spectrum and I have to pay $110's for it because the only way they would sell it to me at that speed was if I bought it with tv and a phone line package. Otherwise it's $25's for 6mbps internet.
    It's what all true warriors strive for!
    SK8T3R215 17 hours ago#57
    Well my internet is $X amount for the first year, then it increases to $Y the next year, which is also stated in the agreement you sign when you get service.

    So did you check your original agreement and see it wasn't because of that? 

    Also when mine increased I called and asked about it and they were able to apply a current promo which brought me back to the first year rate for the upcoming year.
    New York Knicks, New York Jets, New York Yankees.
    Gamer99z 17 hours ago#58
    Prestoff posted...
    Dayum some of you guys are getting better deals than me. My internet speed is 20mbps from Time Warner Spectrum and I have to pay $110's for it because the only way they would sell it to me at that speed was if I bought it with tv and a phone line package. Otherwise it's $25's for 6mbps internet.

    It all depends on what's available in your area. It varies widely due to shitty monopolies and duopolies that aren't regulated properly.
    I used to only be able to get 10mbps as the highest plan available for like $100 once you included taxes and the forced modem rental. It also had a 60gb cap that wasn't enforced though. Then a bigger company bought them and I'm getting 150mbps for about $80 but it always tests as like 40mbps and it has a strictly enforced 300gb cap which sucks.
    It is what it is.
    "You need to lay off the peanut-butthurt and u-jelly sandwiches" - NeonOctopus
    SK8T3R215 17 hours ago#59
    Also why are you renting a modem that's the dumbest thing people do. Just buy one yourself and you save $10 a month and it will pay for itself in no time.
    New York Knicks, New York Jets, New York Yankees.
    TheoryzC 17 hours ago#60
    Muffinz0rz 4 hours ago#61
    TheoryzC posted...
    https://www.dslreports.com/shownews/Comcast-Hikes-Prices-Increases-Sneaky-Fees-for-2018-140907

    https://www.dslreports.com/shownews/Comcast-Fired-500-Employees-Right-Before-Christmas-141001

    Ayy

    Hahahaha lmfao
    Not removing this until Pat Benatar is in Super Smash Bros. (Started 8/31/2010)
    FantaCE Football Squad: ELIMINATED.
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